You can contact our support team

by email at:  support_de_mx(at)

Your technical inquiry will be directed to the right person in our support team.

weekdays: Monday to Friday from 9 am to 5 pm

TeamViewer Quick Support

Download the TeamViewer here, so that we can get quick access to your computer in the support case.

Download TeamViewer

To get access to the TRIAX support ticket system please follow this link.

Within My TRIAX you can:

  • Report issues to our technical service and support team
  • Access latests software for headends
  • Administrate your modules and generate licence keys for your headends

Maintenance customers enjoy direct support 365 days a year and profit in many ways from our full-service portfolio.

In addition to skilled advice, we guarantee rapid assistance around the clock.

  • No outlay / loss of time for tender preparation / orders
  • Free estimates
  • Additional services (e. g. WM templates)
  • Template changes, e. g. colour / logo, free of charge
  • Immediate ¬†handling
  • Free repairs and, if necessary, delivery of replacement parts (within the guarantee period)
  • Provision of loan equipment for maintenance customers