You can contact our support team

by email at:  support_de_mx(at)

Your technical inquiry will be directed to the right person in our support team.

weekdays: Monday to Friday from 9 am to 5 pm

1.99 € per minute from the German landline.

TeamViewer Quick Support

Download the TeamViewer here, so that we can get quick access to your computer in the support case.

Download TeamViewer

Maintenance customers enjoy direct support 365 days a year and profit in many ways from our full-service portfolio.

In addition to skilled advice, we guarantee rapid assistance around the clock.

  • No outlay / loss of time for tender preparation / orders
  • Free estimates
  • Additional services (e. g. WM templates)
  • Template changes, e. g. colour / logo, free of charge
  • Immediate  handling
  • Free repairs and, if necessary, delivery of replacement parts (within the guarantee period)
  • Provision of loan equipment for maintenance customers

For questions regarding our maintenance contracts or to extend a service level please contact us directly.

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